All returns will be consolidated in Canada and forwarded on to the HarperCollins returns center in LaPorte, Ind. HarperCollins will handle Canadian customer service, credit, collection, IT, finance and freight services from its office in Moosic, Pa., where a customer support team will be maintained for HarperCollins Canada customers.

No question at all.' By summer 2015, all warehousing, pick, pack, and ship services for all HarperCollins Canada titles will be moved to Donnelley's Plainfield, Ind., distribution facility. The Canadian publishing program is very important to them, and there's no question but that it will continue. The Canadian publishing program is one that HarperCollins, both here and everywhere in the world, is very proud of. We have invested heavily in our editors, and we have an amazing group of people here. They were good distributors, they were accurate, the people were nice to deal with.' Tupholme told the Globe & Mail, 'Editorial remains as it has been. I think it represents a devaluation of the importance of the Canadian market.' Likewise Rob Sanders, publisher of Greystone Books, also distributed by HarperCollins, said, 'I think it's a great loss for Canada. the role just doesn't fit in the plans going forward.' Howard White, co-owner of Douglas & McIntyre, which is distributed in Canada by HarperCollins, told the Globe & Mail: ' This reconfigures the face of Canadian publishing to some degree. With the recent acquisition of Harlequin and with the continuation of our local trade list, we are extremely committed to publishing in Canada and for Canadians.'Ĭoncerning Kent's departure, he said, 'When we looked at the changes in the role of the CEO of HarperCollins Canada, without the warehouse and without the back offices. We are probably more committed to the Canadian market than any other publisher in the world right now. What we centralize is back-office functions, that's really been our focus. HarperCollins president and CEO Brian Murray told the Star: 'Nothing is going to change as far as the independence of our Canadian list or in its direction. The two will oversee HarperCollins's Canadian operations.

According to the Toronto Star, Iris Tupholme, publisher, has been promoted to senior v-p and executive publisher, and Leo MacDonald, v-p of sales and marketing, has been promoted to senior v-p, marketing and sales. at the same time, David Kent is leaving the company as president and CEO at the end of the year.

HarperCollins is closing its Canadian warehouse and shifting fulfillment and distribution for HarperCollins Canada to R.R.

Almost Invincible by Suzanne Burdon